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Customer Complaints

Industrial and Commercial Bank of China (Europe), S.A. Poland Branch, informs that we accept complaints of customers, you can send us letters to the following address:

Industrial and Commercial Bank of China(Europe) S.A.(Spółka Akcyjna) Oddział w Polsce
Plac Trzech Krzyży 18, 00-499 Warszawa

All complaints will be handled according to the Polish law and according to the procedure attached below. Please be informed that the summary of the procedure includes steps which can be taken within alternative dispute resolution process and relevant entities.  >>